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Issue / stakeholder / process matrix

Issue / stakeholder / process matrix

The issue matrix is actually an issue / stakeholder / process matrix, but is here simply referred to as issue matrix. In practice, this matrix appears to be the central tool for SR prioritization.

The tool also helps gain insight into the connection between relevant SR issues, stakeholder interests and own processes.

The matrix has a twofold objective:

  1. Making the relations between the 37 SR issues and the stakeholders and processes of the organization transparent;
  2. Mapping the relevance, significance and priority of each issue.

The meaning of the columns is as follows:

  1. ISO 26000 issue: This column contains a list of all 37 SR issues.
  2. SR aspect: This is a further indication of the issue, for example, the "emission to water" aspect linked to the "preventing pollution" issue.
  3. Relevance: Indicates the relevance of the issue and the aspect (yes/no and possibly a level). First, the criteria should be agreed. These criteria are specified at the top of the matrix.
  4. Explanation: A concise explanation of the relevance.
  5. Significance: Indicates the significance of the issue and aspect. First, the criteria should be agreed. These criteria are specified at the top of the matrix.
  6. Explanation: A concise explanation of the significance.
  7. Priority: Indicates the priority of the issue and aspect. First, the criteria should be agreed. These criteria are specified at the top of the matrix.
  8. Explanation: A concise explanation of the priority.
  9. Possible actions: Actions to be carried out to achieve the required result.
  10. Stakeholder: The stakeholders of the SR issue and aspect.
  11. Business process: The process(es) involved in the SR issue and aspect.

Note.

The basis for the issue matrix is a matrix created by the Swedish ISO 26000 Standards Committee (SIS), that suggested early in the development of ISO 26000 (the beginning of 2006) that this matrix be included in the practical guide as a tool. This suggestion did not make it, but was further elaborated by Hans Kröder.

 

Issue or priority matrix

Issue or priority matrix

The issue / stakeholder / process matrix or priority matrix is the most powerful tool for setting priorities.